Ibyere ku bijyanye n'ibicuruzwa bya eSIM by’ikoranabuhanga
eSIM ni igicuruzwa cy’ikoranabuhanga cyoherezwa mu buryo bw’ikoranabuhanga nka QR code. Igihe cyose cyatanzwe, ntigishobora gusubizwa mu buryo bw’umubiri cyangwa gucuruzwa nka kimwe gisanzwe. Kubera iyo mpamvu, gusaba gusubizwa amafaranga bigenzurwa hakoreshejwe dosiye zerekana koherezwa, gushyirwaho, gutangira, guhuzwa na netiweki, n’imikoreshereze y’amakuru.
Amabwiriza yo guhagarika itegeko no gusubiza amafaranga
Niba ku mpamvu iyo ari yo yose ukeneye guhagarika itegeko ryawe, urashobora kurihagarika mbere yo kurangiza kwishyura.
Nyuma yo koherezwa code ya QR ya eSIM kuri email yawe, NexaEsim ntizemera guhagarika itegeko mu bihe ubwo ari bwo bwose.
NexaEsim izatanga gusubizwa amafaranga gusa niba eSIM ifite ikibazo NexaEsim itabasha kugufashamo gukemura.
Bityo, kugira ngo urindire uburenganzira bwawe, nyamuneka hamagara NexaEsim niba uhuye n’ikibazo mu gihe ukoresha eSIM y’ingendo itanzwe na NexaEsim.
Igihe gusubizwa amafaranga bishobora kwemezwa
Gusubizwa amafaranga birashobora kwigwa gusa igihe ibisabwa byose bikurikira byujujwe:
- eSIM ifite ikibazo cya tekiniki cyemejwe kibangamira gushyiraho, gutangira, cyangwa gukoresha serivisi yaguzwe.
- Wavugiye na support ya NexaEsim kandi watanze amakuru akenewe ku buryo bufatika kugira ngo ikibazo kibarwe.
- Wakurikiye amabwiriza yo gukemura ikibazo yatanzwe na NexaEsim kandi wagumishije eSIM yashyizweho mugihe urubanza rwari rurimo gusuzumwa.
- Nyuma yo gukora iperereza, NexaEsim yemeje ko ikibazo kitakemuwe.
Igihe gusubizwa amafaranga bidashoboka
Keretse NexaEsim yemeje ikibazo cya eSIM kitabashije gukemuka, gusubizwa amafaranga ntibiboneka mu bihe bikurikira:
- Guhagarika, guhindura ibitekerezo, kugura kopiya, cyangwa guhindura gahunda y’urugendo byasabwe nyuma y’uko QR code y’eSIM yatanzwe.
- Icyuma nticyashyigikira eSIM, gishobora kuba gifunze ku rutanga rwa sim (carrier-locked), cyangwa kitajyanye. Nyamuneka reba urutonde rw’ibikoresho byujuje ibisabwa mbere yo kugura.
- Imeri itari yo cyangwa itabonetse yashyizweho mugihe cyo kugura nyuma yuko QR code yoherejwe kuri iyo aderese.
- eSIM yarasibwe, yoherejwe ku wundi, yashyizweho nabi, cyangwa yakoreshejwe binyuranyije n’amabwiriza yo gushyiraho cyangwa ubwishingizi bwashyigikiwe.
- eSIM yahuye neza cyangwa yanditse gukoresha data kandi nta kosa rya tekiniki ryemejwe ritakemutse.
- Impinduka z’ibikorwa zatewe na configuration y’icyuma, ibihe by’ihindagurika rya signal aho uri, guhagarara kwa buri gihe kwa carrier, amabwiriza y’igihugu cyangwa amategeko yo mu gace biri hanze y’ubushobozi bwa NexaEsim.
Uko wasaba isuzuma ry'igabanuka ry'amafaranga
Ohereza imeri kuri support@nexaesim.com kandi shyiramo amakuru akurikira kugira ngo itsinda ryacu ribashe gusuzuma:
Amakuru y'itegeko
Nomero y'itegeko ryawe n'imeri yakoreshejwe mu kugura.
Ibisobanuro by'ikibazo
Ibisobanuro bisobanutse by’ikibazo, igihe cyabaye, n'intambwe zo gukemura ikibazo zamaze kugeragezwa.
Amakuru y'igikoresho n'urugendo
Modeli y'igikoresho, verisiyo ya sisitemu ikora, aho werekeza, n’amatariki y’urugendo wateganyije.
Ibimenyetso bifasha
Screenshots z’amakosa, imiterere ya eSIM, n’imiterere ya netiweki. Funga amabanga yawe, amakuru ya karita yishyurwa, n’andi makuru y’ibanga.
Inyito y'imeri isabwe: Refund Review — [Order Number]
Itsinda ryacu rishyigikira risubiza mu masaha 24 akenshi.
Igihe cyo gusuzuma no gusubizwa amafaranga
Isuzuma rya tekiniki
Nyuma yo kubona amakuru ahagije, NexaEsim isuzuma urubanza mu minsi y'akazi 1–3 kandi yohereza umwanzuro binyuze kuri imeri.
Gusubizwa kwemejwe
Gusubizwa kwemeye bisanzwe byatanzwe mu minsi y'akazi 5–10 ku buryo bwo kwishyura bwakoreshejwe bwa mbere.
Itariki amafaranga agaragaramo ku rubuga rwawe ishingiye ku banki yawe cyangwa umufatanyabikorwa mu kwishyura. Amafaranga y’ivunjwamo n’amafaranga yishyurwa n’amabanki cyangwa abahuza ntabwo biri mu bushobozi bwa NexaEsim.