support@nexaesim.com

Ukubuyiselwa Izezimali Inqubomgomo

Isibopho sethu ekuhambeni ngokulinganayo nangokucacile kwezinqubo zokubuyiselwa imali zemikhiqizo ye-eSIM yedijithali.

Kuvuselelwe okokugcina: Ephreli 3, 2026
Uhlolojikelele

Ukuqonda Ukubuyiselwa Kwe-eSIM

Ama-eSIM imikhiqizo yedijithali ethunyelwa ngogesi njengekhowudi ye-QR. Ngokungafani nezimpahla zengcebo, uma iphrofayela ye-eSIM isivele yenza i-activate noma ifakwe kudivayisi, ayinakubuyiselwa noma kuthengiswe kabusha. Ngenxa yalokho, izimo zethu zokubuyiselwa zihluke kwezokuthengisa ezivamile.

Sizama ukuba ngokulinganayo nangokucacile. Uma uhlangabezana nanoma yiluphi udaba nokuthenga kwakho, sicela ubuyekeze izimo ezingenhla noma uxhumane nethimba lethu lokusekela ku support@nexaesim.com ukusizelwa.

Amaqiniso Afanelekile

Lapho Ungathola Ukubuyiselwa Izezimali

NexaEsim izohlinzeka ukubuyiselwa imali ezimeni ezilandelayo:

I-eSIM Ayikange Ivulwe

Uma i-eSIM yakho ayifakanga noma ayikaze kuvulwe kunoma yiliphi idivayisi, unelungelo lokuthola ukubuyiselwa kwezimali okuphelele okungu-100%

ayikho imibuzo ezobuzwa.

Inkinga Yobuchwepheshe Ohlangothini Lomphakeli Uma kunenkinga yobuchwepheshe ngakithi evimbela i-eSIM ukuthi isebenze futhi ithimba lethu lokusekela lingayixazululi, uzotholaukubuyiselwa kwezimali okuphelele

.

Iphakethe Elilungile Alithunyelwanga Uma iNexaEsim iletha iphakethe le-eSIM elingalungile (izwe elingalungile, inani ledatha elingalungile, noma isikhathi), sizonikeza ukushintshaniswa noma ukubuyiselwa imali okuphelele

ngokukhetha kwakho.

Okungabuyiselwa Izezimali

Lapho Ukubuyiselwa Kwezimali Kungeke Kutholakale Ngenxa yemvelo yedijithali yemikhiqizo ye-eSIM, lezi zimo ezilandelayo azifanelekile

ekubuyiselweni kwezimali:

I-eSIM isivele ivuliwe noma isetshenziswe

Uma iphrofayela ye-eSIM isivele ifakiwe kudivayisi futhi idatha isivele isetshenzisiwe, umkhiqizo ubhekwa njengosetshenzisiwe futhi awunakubuyiselwa.

Idivayisi engahambelani Kuyinqubo yekhasimende ukuqinisekisa ukuthi idivayisi yabo iyasekela i-eSIM futhi ayivinjwanga ngumhlinzeki ngaphambi kokuthenga. Sinikeza uhlu lwamadivayisi ahambisanayo

njengokubhekisela.

I-imeyili engeqondile enikeziwe noma ephuthile ekuhoxisweni kokuthenga? Ifakwe njengombhalo: "Incorrect email provided"? Translate to Zulu?

Ukushintsha kwezinhlelo zokuhamba ngemva kokuqalisa

Uma izinhlelo zakho zokuhamba zishintsha ngemva kokuba sekwenziwe i-eSIM, akukwazi ukunikezwa imali ebuyisiwe yedatha engasetshenzisiwe noma isikhathi esisele sokusebenza.

Inqubo yesicelo

Indlela yokucela ukubuyiselwa kwemali

Ukuthumela isicelo sokubuyiselwa kwemali, sicela uthumele i-imeyili ku support@nexaesim.com enolwazi olulandelayo:

1
I-ID ye-oda lakho

Faka inombolo yokuqinisekisa i-oda oyitholile ku-imeyili yakho yokuthenga.

2
Isizathu sokubuyiselwa kwemali

Hlinzeka ngokuchazwa okusobala kwenkinga ohlangabezane nayo nge-eSIM.

3
Izithombe-skrini ezisekelayo

Namathisela izithombe-skrini zemiyalezo yamaphutha, izilungiselelo zedivayisi, noma amasikrini afanele asiza ukuchaza inkinga.

Ithiphu: Sebenzisa umugqa wesihloko "Isicelo Sokubuyiselwa Kwemali — [I-ID ye-oda lakho]" ukuthi kuqhutshwe ngokushesha. Ithimba lethu lokusekela lizobuyekeza isicelo sakho futhi liphendule kungakapheli amahora angu-24ukubuyiselwa kwezimali okuphelele
Isikhathi Sokucubungula

Isikhathi Sokucubungula Sokubuyiselwa Kwemali

Isikhathi Sokubuyekezwa

Uma sesitholile isicelo sakho, ithimba lethu lizobuyekeza icala kungakapheli 1–izinsuku zebhizinisi ezingu-3 futhi likunazise ngomphumela nge-imeyili.

Ukukhokhiswa Kokubuyiselwa Kwemali

Imali ebuyisiwe evunyiwe icutshungulwa kungakapheli 5–izinsuku zebhizinisi eziyi-10. Inani lizobuyiselwa endleleni yakho yokukhokha yokuqala indlela yakudala yokukhokhaukubuyiselwa kwezimali okuphelele

Qaphela: Isikhathi esithathwayo ukuze ukubuyiselwa kwemali kuvele ku-akhawunti yakho singahluka kuye ebhange lakho noma kumhlinzeki wakho wokukhokha. Noma yiziphi izimali zokuthengiselana ezikhokhwayo amabhange noma iziphakathi akusiwo umthwalo we NexaEsim.
Thola Usizo

Xhumana Nathi

Uma unezinkinga mayelana nalenqubomgomo yokubuyiselwa kwemali noma udinga usizo ngesicelo sokubuyiselwa kwemali, ithimba lethu lokusekela likulungele ukukusiza.

Ukusekela nge-imeyili

Thumela umbuzo wakho ku support@nexaesim.com

Sivame ukuphendula kungakapheli amahora angu-24.

Le nenqubomgomo yokubuyiselwa kwemali iyingxenye yomongo wethu wemithetho futhi kufanele ifundwe ndawonye ne Imigomo Yesevisi, Inqubomgomo Yobumfihlo, kanye ne Inqubomgomo Yokulethwa. Uma kunephikisana, Imigomo Yesevisi iyobusa.