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Ubuzima bw'Ibanga Politiki

Ibanga ryawe riradufitiye agaciro. Iyi politiki isobanura uburyo NexaEsim ikusanya, ikoreshamo, irinda, kandi isangiza amakuru yawe bwite igihe ukoresha urubuga rwacu n'ibikorwa byacu bya eSIM.

Iheruka kuvugururwa: Mata 3, 2026
Isezerano ryacu: NexaEsim yubaha ubuzima bwawe bw'ibanga kandi yiyemeje kurinda amakuru bwite usangiza natwe. Uko winjira ku rubuga rwacu cyangwa ukoresha serivisi zacu za eSIM, wemera ko wasomye kandi wemera iyi Politiki y'Ubuzima bw'Ibanga.

Dukusanya ibyiciro bikurikira by'amakuru kugira ngo dutange, tubungabunge, kandi tunoze serivisi zacu:

Amakuru y'Konti
  • Amazina yuzuye
  • Aderesi imeri
  • Ibyangombwa bya konti (ijambo ry'ibanga ribitswe mu buryo bw'ubwirinzi bw'ibimenyetso)
Amakuru y'Ibikorwa byo Guhaha
  • Amateka y'ibyo wahaye n'amakuru y'amakosa y'ubucuruzi
  • Amahitamo y'ibyifuzo bya eSIM n'aho ujya
  • Uburyo bwo kwishyura (tubika gusa imibare 4 ya nyuma y'ikarita, niba bikenewe, ku mpamvu zo kwemeza)
Igikoresho & Amakuru ya Browser
  • Ubwoko bwa browser n'igice cyayo
  • Sisitemu ikora
  • Aderesi ya IP
  • Ubwoko bw'igikoresho n'uburyo bw'urugero rwa ecran
  • Ibyerekezo by'ururimi n'isaha
Imikoreshereze & Amakuki
  • Amapaji wasuye n'igihe wamaze ku rubuga
  • Aho wavuye n'ahantu ibyinjira byaturutse
  • Imyitwarire yo gukanda no kuyobora ku rubuga
  • Indangamuntu za cookie n'amakuru y'icyiciro cy'ibiganiro

Dukusanya gusa amakuru akenewe kugira ngo twuzuze ibyategetswe, dutange ubufasha, kandi tunoze serivisi zacu. Ntidukusanya ntidukusanya amakuru yihariye y'umuntu nka za ndangamuntu za leta, ibimenyetso by'umubiri, cyangwa amakuru y'ubuzima.

Dukoresha amakuru dukusanyije ku mpamvu zikurikira:

Intego Ibisobanuro
Gutegura Ibyo Waguze Gukora ibijyanye no kugura kwa eSIM yawe, kohereza za koodo za QR kuri imeri, gucunga konti yawe, gutunganya uburyo bwo kwishyura, no kohereza ibyemezo by'ibicuruzwa n'amabwiriza yo gukoresha.
Ubufasha ku Bakiriya Gusubiza ibibazo byawe, gukemura ibibazo by'ishyirwa mu bikorwa rya eSIM cyangwa ibibazo by'itumanaho, gutunganya ibyifuzo byo gusubizwa amafaranga, no gutanga ubufasha bwa tekinike.
Itumanaho Kohereza amatangazo y'ingenzi ajyanye na serivisi nk'ibimenyeshwa by'ibyategetswe, impinduka za politiki, n'amatangazo y'umutekano. Dushobora kandi kohereza ubutumwa bwo kwamamaza tubikesha uruhushya rwawe, ushobora no kubuvamo igihe icyo ari cyo cyose.
Isesengura & Gutezimbere Gusesengura urujya n'uruza rw'abakoresha urubuga n'imyitwarire y'abakoresha kugira ngo tunoze urubuga rwacu, tunoze uburambe bw'umukoresha, tumenye imyitwarire isanzwe, turwanye ubujura, kandi twemeze ko serivisi ikora neza.
Kubahiriza Amategeko Kubahiriza amategeko, amabwiriza, n'inzego z'ubucamanza birebana. Gusubiza ibisabwa byemewe n'amategeko by'ubuyobozi bw'igihugu.

Ntiducuruza cyangwa ngo dukodeshe amakuru yawe yihariye ku muntu wa gatatu uwo ari we wese. Tunatagamije gukoresha amakuru yawe mu kwamamaza bishingiye ku myitwarire cyangwa mu bikorwa byo kongera kugurisha.

Urubuga rwacu rukoresha cookies n'ubundi buryo bwo gukurikirana kugira ngo rwongere uko wiyumva mu gusura urubuga. Hasi hari incamake y'ubwoko bwa cookies dukoresha:

Cookies z'ingenzi

Zikenewe ku mikorere y'ibanze y'urubuga, nko kubika umwanya wawe (session), gutunganya kugura, no kurinda umutekano.

Cookies z'imikorere

Zibika ibyo ukunda nko ururimi, ifaranga, n'uko ushaka ko ibigaragara bigaragara kugira ngo ugirweho uburambe bwihariye.

Cookies za Analytics

Zikusanya amakuru atagaragaza abantu ku bijyanye no gukoresha urubuga (nko kuri Google Analytics) kugira ngo zitwemerere kumenya uko abantu basura urubuga no kunoza serivisi zacu.

Ushobora kugenzura uko cookies zikoreshwa ukoresheje imyanya yawe ya browser. Browsers nyinshi ziguhesha kubuza cyangwa gusiba cookies. Nyamuneka wibuke ko guhagarika zimwe mu cookies bishobora kugira ingaruka ku mikorere y'urubuga rwacu.

Turabikora ntidukusanya dukoresha cookies zo kwamamaza cyangwa zo kongera kugerageza abakiriya (retargeting).

Dusangira amakuru yawe yihariye gusa ku rugero ruto rukenewe n'izi nzego z'abantu bo hanze:

  • Abatunganya Amafaranga (Payment Processors): Dukoresha abafatanyabikorwa b'icyizere mu kwishyura (nka PayPal) mu gutunganya neza imishyikirano yawe. Abo batunganya baba bemerewe gusa amakuru akenewe kugira ngo ibiheruka byishyurwe kandi hagafatwa ingamba zo gukumira ubujura.
  • Abatanga eSIM & Abatanga serivisi z'itumanaho (Carriers): Dusangira amakuru y'itegeko rikenewe n'abafatanyabikorwa batanga eSIM ndetse n'abatanga serivisi z'itumanaho mu gihugu kugira ngo batunganye no gutangiza gahunda yawe ya eSIM. Ibi bishobora kubamo aderesi imeyili yawe n'amakuru y'igipimo waguze.
  • Abafatanyabikorwa b'ibikorwaremezo: Abatanga serivisi zacu zo kwakira imbuga, kohereza ubutumwa bwa email, n'isesengura bashobora gutunganya amakuru ku bwacu bakurikije amasezerano akomeye yo kurinda ibanga ry'amakuru.
  • Ibisabwa n'amategeko: Dushobora gutangaza amakuru yawe igihe bitegetswe n'amategeko, amabwiriza, itegeko ry'urukiko, cyangwa icyifuzo cy'ubuyobozi, cyangwa igihe twizera ko gutangaza ari ngombwa kugirango turinde uburenganzira bwacu, umutekano wawe, cyangwa umutekano w'abandi.

Ntiduhora ducura, tugakodesha, cyangwa ngo dukore ubucuruzi ku makuru yawe yihariye ku bantu ba gatatu ku nyungu zabo zo kwamamaza.

Dufata umutekano w'amakuru yawe yihariye mu buryo bukomeye kandi dushyiraho ingamba z'ikoranabuhanga n'imitegurire zikwiye zo kuyarinda, zirimo:

  • Guhishura mu gihe cyo kohereza (Encryption in transit): Amakuru yose anyura hagati ya browser yawe na seriveri zacu arinzwe hakoreshejwe guhishura SSL/TLS (HTTPS).
  • Ubuyobozi bw'uburenganzira bwo kubona (Access controls): Uburenganzira bwo kubona amakuru yihariye bugenerwa abakozi bemerewe gusa kandi ku rwego rukomeye rwo kumenya icyo bakeneye.
  • Ibikorwaremezo bizira umutekano (Secure infrastructure): Seriveri zacu n'ububiko bw'amakuru bishyirwa ku mipaka izwi y'ibicu ifite ibyemezo by'umutekano ku rwego rw'inganda.
  • Kugenzura buri gihe (Regular monitoring): Dukora igenzura ridahagarara n'isuzuma ry'umutekano kugira ngo tumenye kandi dusubize ku byago bishobora kubaho.
  • Umutekano mu kwishyura (Payment security): NexaEsim ntiyibika byuzuye amakuru ya karita yawe yishyurwa. Gutunganya kwishyura bikorwa n'abafatanyabikorwa bo hanze bujuje ibisabwa na PCI.

Itangazo ry'ubusobanuro (Disclaimer): Nubwo dushishikajwe no kurinda amakuru yawe yihariye, nta buryo bwo kohereza kuri interineti cyangwa kubika mu buryo bw'ikoranabuhanga bwizewe 100%. Ntitwabasha kwemeza umutekano wuzuye ariko twiyemeje gukurikiza imikorere myiza y'inganda.

Tubika amakuru yawe yihariye gusa igihe gikenewe kugira ngo twuzuze intego zashyizweho ubwo yakusanywaga, zirimo:

  • Amakuru y'Konti: Abikwa igihe konti yawe igikora, ndetse n'igihe cy'inyongera gikwiye nyuma yo gufungwa kugira ngo hakemurwe ibibazo bisigaye.
  • Amadosiye y'amabwiriza n'ibikorwa byo kwishyura (Order and transaction records): Abikwa igihe amategeko y'imisoro, ibaruramari, n'amategeko y'ubucuruzi abisaba (akenshi 3–imyaka 7 bitewe n'ubuyobozi).
  • Itumanaho ry'inkunga: Byabitswe kugeza mu myaka 2 nyuma y'ubusabane bwa nyuma kugirango harebwe ko serivisi ikomeza gutangwa.
  • Amakuru y'isesengura: Amakuru yakusanyijwe kandi yakuwemo ibimenyetso ashobora kubikwa iteka ku mpamvu z'ibarurishamibare.

Iyo amakuru ku giti cyawe atagikeneye, azasiburwa mu buryo bwizewe cyangwa akavugururwa ku buryo butagishobora kuguhuza nabo. Ushobora gusaba ko asibwaho hakiri kare nk'uko bisobanurwa mu gice cya Ububasha bwawe hepfo.

Bitewe n'aho utuye n'amategeko abigenga yo kurinda amakuru, ushobora kuba ufite uburenganzira bukurikira kuri amakuru yawe bwite:

Uburenganzira bwo kugera ku makuru

Urashobora gusaba kopi y'amakuru y'ibanga dufite kuri wowe.

Uburenganzira bwo gukosora

Urashobora gusaba ko dukosora amakuru y'ibanga atari yo cyangwa adatunganye.

Uburenganzira bwo gusiba

Urashobora gusaba ko dusiba amakuru yawe y'ibanga, bitewe n'ibisabwa n'amategeko byo kubika amakuru.

Uburenganzira bwo kwiyamiriza

Urashobora kwiyamiriza ubutumwa bwo kwamamaza igihe icyo ari cyo cyose unyujije ku "unsubscribe" mu butumwa bwacu bwa email cyangwa utwandikira.

Uburenganzira byiyongera bishobora kujyamo uburenganzira bwo kugabanya gutunganywa kw'amakuru, uburenganzira bwo gutwara amakuru, n'uburenganzira bwo gukuraho uruhushya (bidahindura ubuziranenge bw'uburyo amakuru yakoranywaga mbere).

Kugira ngo ushyire mu bikorwa ubwo burenganzira, nyamuneka utwandikire kuri support@nexaesim.com. Ku mpamvu z'umutekano, dushobora gusaba kwemeza indangamuntu mbere yo gutunganya icyifuzo cyawe. Tuzasubiza ibyifuzo byose byemewe mu minsi 30.

Serivisi za NexaEsim ntizigenewe abantu bafite munsi y'imyaka 16 (cyangwa imyaka ntarengwa asabwa n'amategeko aho utuye). Ntiduteranya amakuru y'ibanga y'abana ku bushake, ntudukangurira, kandi ntudukora ku makuru y'ibanga y'abana.

Niba uri umubyeyi cyangwa umurinzi kandi ukeka ko umwana wawe yatanze amakuru y'ibanga kuri twe, nyamuneka utwandikire ako kanya kuri support@nexaesim.com. Nyuma yo kubyemeza, tuzasiba ako kanya ayo makuru mu nyandiko zacu.

Nk'umutanga serivisi wa eSIM ku isi yose utanga serivisi mu bihugu birenga 200, amakuru yawe y'ibanga ashobora koherezwa kandi akatunganywa mu bihugu bitari igihugu cyawe utuyemo. Ibi bihugu bishobora kugira amategeko yo kurinda amakuru atandukanye n'ayo mu bubiko bwawe.

Iyo twohereza amakuru hanze y'igihugu, dufata ingamba zikwiye zo kurinda amakuru yawe y'ibanga, zirimo:

  • Amasezerano ashinzwe abatanga serivisi n'abafatanyabikorwa bacu abasaba kubungabunga amakuru y'ibanga ku bipimo bihuye n'iyi politiki
  • Gukoresha abatanga uburyo bwo kwakira amakuru n'inzego zishingiye ku kubika zifite icyizere n'impapuro zemeza umutekano
  • Gushyiraho ubwirinzi bw'amakuru n'ubugenzuzi bwo kugera ku makuru igihe ari guhererekanywa no igihe ari kubikwa

Kugira ngo ukoreshe serivisi zacu, wemeza kandi wemera koherezwa no gutunganywa kw'amakuru yawe y'ibanga mu bice bitari igihugu cyawe utuyemo nk'uko bisobanurwa muri iyi politiki.

Dushobora kuvugurura iyi Politiki y'Ibanga igihe runaka kugirango ihuze n'imyitwarire yacu, ikoranabuhanga, ibisabwa n'amategeko, cyangwa izindi mpinduka. Iyo dukora impinduka:

  • Politiki ivuguruye izashyirwa kuri uru rupapuro hamwe n'itariki ivuguruye ya "Last updated".
  • Ku mpinduka z'ingenzi zigira ingaruka ku buryo tubika amakuru yawe y'ibanga, tuzagerageza kugufasha tukumenyesha binyuze kuri email.
  • Gukomeza gukoresha serivisi za NexaEsim nyuma y'uko politiki ivuguruye itangiriye bikorwa bifatwa nk'ukwemera kwawe k'aya mabwiriza avuguruwe.

Turagushishikariza gusubira gusoma iyi Politiki y'Ibanga buri gihe kugirango ugume uzi uburyo turinda amakuru yawe.

Niba ufite ibibazo, impungenge, cyangwa ibyifuzo bijyanye n'iyi Politiki y'Ibanga cyangwa uburyo amakuru yawe y'ibanga atunganywa, nyamuneka utwandikire:

Inkunga y'Email
support@nexaesim.com
Igihe cyo Gusubiza
Muri 24 hours

Ushobora kandi kwifuza gusuzuma Amabwiriza y'Serivisi na Politiki yo Gusubiza amafaranga kubindi bisobanuro ku buryo dukora.

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