support@nexaesim.com

Ubumfihlo Umgaqo-nkqubo

Ubumfihlo bakho bunxulumene nathi. Lo mgaqo-nkqubo uchaza indlela iNexaEsim eqokelela, esebenzisa, ekhusela, kwaye yabelana ngayo ngolwazi lomntu siqu xa usebenzisa iwebhusayithi yethu kunye neenkonzo zethu ze-eSIM.

Last updated: April 3, 2026
Ukuzibophelela kwethu: INexaEsim iyahlonipha ubumfihlo bakho kwaye izibophelela ekukhuselweni kolwazi lomntu siqu olwabelwana nalo nathi. Ngokungena kwewebhusayithi yethu okanye ukusebenzisa iinkonzo zethu ze-eSIM, uyavuma ukuba ufunde kwaye uyavuma lo Mgaqo-nkqubo woBumfihlo.

Siqokelela ezi ndidi zolwazi zilandelayo ukwenzela ukubonelela, ukugcina, kunye nokuphucula iinkonzo zethu:

Account Information
  • Full name
  • Email address
  • Account credentials (password stored in encrypted form)
Order Data
  • Order history and transaction details
  • eSIM plan selections and destinations
  • Payment method (we only store the last 4 digits of cards, if applicable, for verification)
Device & Browser Data
  • Browser type and version
  • Operating system
  • IP address
  • Device type and screen resolution
  • Language and timezone settings
Usage & Cookies
  • Pages visited and time spent on site
  • Referral source and traffic origin
  • Click patterns and navigation behavior
  • Cookie identifiers and session data

Siqokelela kuphela ulwazi oluyimfuneko ukwanelisa ii-odolo, ukubonelela ngenkxaso, nokuphucula iinkonzo zethu. Siyayenza hayi siqokelela idatha ebucayi yomntu siqu efana neenkcukacha ze-ID karhulumente, i-biometrics, okanye ulwazi lwezempilo.

We use the information we collect for the following purposes:

Purpose Details
Order Processing Processing your eSIM purchases, delivering QR codes via email, managing your account, handling payments, and sending order confirmations and installation instructions.
Customer Support Responding to your inquiries, troubleshooting eSIM activation or connectivity issues, processing refund requests, and providing technical assistance.
Communication Sending essential service-related notifications such as order updates, policy changes, and security alerts. We may also send promotional communications with your consent, from which you can opt out at any time.
Analytics & Improvement Analyzing website traffic and user behavior to improve our platform, optimize user experience, identify trends, prevent fraud, and ensure service reliability.
Legal Compliance Ukuthobela imithetho, imimiselo, neenkqubo ezisemthethweni ezisebenza. Ukuphendula kwizicelo ezisemthethweni ezivela kwiigunya zikawonke-wonke.

Asithengi okanye siqeshi ulwazi lwakho lomntu siwunike kubani na umntu wesithathu. Asisebenzisi idatha yakho nakwakhona kweentengiso ezisekelwe kukuziphatha okanye i-remarketing.

Iwebhusayithi yethu iyasebenzisa iikuki kunye neetekhnoloji zokulandelela ezifanayo ukuphucula amava akho okukhangela. Nantsi isishwankathelo sohlobo lwee-kuki esizisebenzisayo:

Iikuki eziBalulekileyo

Ezifunekayo ukuze umsebenzi oseyunithi wewebhusayithi usebenze, njengokugcina iseshoni yakho, ukucubungula i-checkout, nokuqinisekisa ukhuseleko.

Iikuki eziSebenzayo

Zikhumbula iintandokazi zakho ezifana nolwimi, imali, kunye noseto lomboniso ukubonelela ngamava okwenziwa ngokwakho.

Iikuki zeAnalytics

Qoqa idatha engenalo igama malunga nokusetyenziswa kwewebhusayithi (umz., via Google Analytics) ukuze isincede siqonde iipateni zethrafikhi kwaye sithuthukise iinkonzo zethu.

Unokulawula iintandokazi zeekuki ngeesetingi zesikhangeli sakho. Uninzi lweesikhangeli lukuvumela ukuba uvale okanye ususe iikuki. Nceda uqaphele ukuba ukucima ezinye iikuki kunokuba kuthintele ukusebenza kwewebhusayithi yethu.

Siyawenza hayi ukusebenzisa iikuki zentengiso okanye zokubuyisela kwi-target.

Sabelana ngolwazi lwakho lomntu kuphela ubuncinci obuyimfuneko kunye nezi zihlobo zakho zomntu wesithathu:

  • Abacubunguli beNtlawulo: Sisebenzisa amaqabane okuhlawula athembekileyo (ananjengo PayPal) ukucubungula ngokukhuselekileyo iintengiselwano zakho. Aba bacubunguli bafumana kuphela ulwazi oluyimfuneko ukugqiba iintlawulo nokuthintela ubuqhetseba.
  • Ababoneleli be-eSIM & Abanini beenethiwekhi (Carriers): Sabelana ngedatha yodidi ebalulekileyo kunye nababoneleli bethu bokubonelela nge-eSIM kunye neenkampani zendawo zomnxeba ukuze kubekwe kwaye kuqaliswe icwangciso lakho le-eSIM. Oku kunokubandakanya idilesi yakho ye-imeyile kunye neenkcukacha zecebo.
  • Abaqabane boMthambo we-Infrastruktura: Ababoneleli bethu bokusingathwa, ukubhanqa kwe-imeyile, kunye neenkonzo zeanalytics banokuvelisa idatha egameni lethu phantsi kwemibopheleleko yeenkontileka eqinileyo yokugcina ukufihlakeleyo kwedatha.
  • Iimfuno zoMthetho: Singaveza ulwazi lwakho xa kufunwa ngumthetho, imimiselo, umyalelo wenkundla, okanye isicelo sikarhulumente, okanye xa sikholelwa ukuba ukudalulwa kuyimfuneko ukukhusela amalungelo ethu, ukhuseleko lwakho, okanye ukhuseleko lwabanye.

Asizukuthengisa, ukuqesha, okanye ukurhweba ngedatha yakho yomntu kwiqela lesithathu ukuze basebenzise ekuthengiseni kwabo.

Sithatha ukhuseleko lolwazi lwakho lomntu ngokungathandabuzekiyo kwaye sisebenzisa amanyathelo afanelekileyo eetekhnoloji nakwinkqubo ukukhusela, kubandakanya:

  • Ukufihla ngexesha lokuhamba (Encryption in transit): Yonke idatha edluliselwa phakathi kwesikhangeli sakho kunye neeseva zethu ikhuselwe kusetyenziswa i-SSL/TLS encryption (HTTPS).
  • Ulawulo lokuFikelela: Ukunikwa ukufikelela kwidatha yomntu kunqunyanyisiwe kubasebenzi abagunyazisiweyo kuphela ngokusekelwe kumgca wokufuna-ukwazi oqinileyo.
  • Infrastruktura ekhuselekileyo: Iiseva zethu kunye neebhanki zedatha zisinikwe indawo iinkonzo ezikumgangatho ophezulu ezifakwe kwizikhululeko ezinomgangatho wezokhuseleko wezoshishino.
  • Ukujongwa rhoqo: Senza ukuqwalaselwa okuqhubekayo kunye nokujonga ukhuseleko ukuze sifumanise kwaye siphendule kwizoyikiso ezinokwenzeka.
  • Ukhuseleko lokuhlawula: NexaEsim ayigcini ngqo lonke ulwazi lwakho lwekhadi lokuhlawula. Lonke unyango lokuhlawula lwenziwa ngababoneleli bakwamanye amazwe abahambelana ne-PCI.

Isilumkiso: Nangona sizama ukukhusela ulwazi lwakho lomntu, akukho ndlela yokudluliselwa kwe-intanethi okanye ukugcinwa ngokombane ekulula ngayo engakhuselekanga nge-100%. Asinakukunika isiqinisekiso esipheleleyo sokhuseleko kodwa sizimisele ukulandela iindlela ezilungileyo zeshishini.

Sigcina ulwazi lwakho lomntu kuphela de kube lixesha elifunekayo lokufeza iinjongo ezaziqokelelwe, kubandakanya:

  • Idatha yeAkhawunti: Igcinwe de kube iakhawunti yakho isasebenza, kunye nexesha elifanelekileyo emva koko ukulungisa nawaphi na iingxaki ezisele.
  • Iirekhodi zoMyalelo kunye nezentengiselwano: Igcinwe ixesha elifunwa yimigaqo yentlawulo, i-accounting, kunye nomthetho worhwebo osebenzayo (ngesiqhelo 3–7 years depending on jurisdiction).
  • Unxibelelwano loncedo: Izigcinwe ukuya kuthi ga kwiminyaka emi-2 emva konxibelelwano lokugqibela ukuze kuqinisekiswe ukuqhubeka kwenkonzo.
  • Idatha ye-Analytics: Idatha eqokelelweyo nengaziwayo ingagcinwa ngonaphakade ngeenjongo zezezitistics.

Nje ukuba idatha yomntu ingasafuneki, iya kucinywa ngokhuseleko okanye ingeniswe ngendlela engakwazi ukuxhumana nawe. Unokucela ukucinywa kwangaphambili njengoko kuchazwe kwicandelo lamaLungelo akho elingezantsi.

Kuxhomekeke kwindawo yakho nasemthethweni wezokhuseleko lwedatha osebenza kuwo, unokuba nelungelo elilandelayo malunga nolwazi lwakho lomntu siqu:

Ilungelo lokuFikelela

Unokucela ikopi yedatha yomntu esinayo ngawe.

Ilungelo lokuLungisa

Unokucela ukuba silungise naluphi na ulwazi lomntu olungachanekanga okanye olungaphelelanga.

Ilungelo lokuCima

Unokucela ukuba sicime idatha yakho yomntu, kuxhomekeke kwiimfuno zomthetho zokugcinwa.

Ilungelo lokuKhetha ukuPhuma

Unokuzikhethela ukuphuma kwiintengiso nanini na ngokunqakraza "unsubscribe" kwimiyalezo yethu ye-imeyile okanye ngokusinxibelelanisa.

Amalungelo angezelelweyo anokubandakanya ilungelo lokunciphisa ulawulo lwedatha, ilungelo lokuthutha idatha, kunye nelungelo lokurhoxisa imvume (ngaphandle kokuchaphazela ukuvunyelwa kokusebenza kwangaphambili).

Ukuze usebenzise naliphi na kula malungelo, nceda uqhagamshelane nathi ku support@nexaesim.com. Ngenxa zokhuseleko, sinokufuna uqinisekiso lwenkcukacha yakho phambi kokuba siprosese isicelo sakho. Siza kuphendula kuyo yonke imicelo esemthethweni phakathi kweentsuku ezili-30.

Iinkonzo zeNexaEsim azijoliswanga kubantu abangaphantsi kweminyaka eyi-16 (okanye ubudala obuncinci obufunekayo ngumthetho osebenzayo kwindawo yakho). Asiqokeleli, asiceli, okanye asiprosesi ngokuqinisekileyo ulwazi lomntu oluvela ebantwaneni.

Ukuba ungumphathi okanye umnakekeli kwaye ukholelwa ukuba umntwana wakho usinike ulwazi lomntu, nceda usinxibelelane ngokukhawuleza ku support@nexaesim.com . Emva kokuqinisekisa, siya kucima olo lwazi ngokukhawuleza kumarekhodi ethu.

Njengomhlinzeki we-eSIM wehlabathi onkonzo kubathengi kumazwe angaphezu kwe-200, ulwazi lwakho lomntu lunezinto ezithunyelwa kwaye lungaprocesswa kwamanye amazwe ngaphandle kwelizwe lakho lokuhlala. Awo mazwe angaba nemithetho yokukhusela idatha eyahlukileyo kweyendawo yakho.

Xa sithumela idatha ngamazwe, sithatha amanyathelo afanelekileyo okuqinisekisa ukuba ulwazi lwakho lomntu luya kuhamba luphephekile, kubandakanywa:

  • Izibophelelo zenkontileka nababoneleli beenkonzo zethu kunye nabalingane ezibafakela uxanduva lokukhusela idatha yomntu kwiimigangatho ehambelana nolu policy
  • Ukusetyenziswa kwabathwali abaziwayo beenkonzo zokusingatha kunye neziseko ezinezitifiketi zokhuseleko ezamkelweyo
  • Ukuphunyezwa kokufihla kunye nolawulo lokufikelela kwidatha ethunyelwayo nasekugcineni

Ngokusebenzisa iinkonzo zethu, uyavuma kwaye unika imvume ekuthunyelweni nasekucutshungulweni kwedatha yakho yomntu kwiindawo ezingaphandle kwelizwe lakho njengoko kuchaziwe kweli policy.

Singayihlaziya le Nqubomgomo yoBumfihlo ngamaxesha ukuxhasa utshintsho kweendlela zethu, iteknoloji, iimfuno zomthetho, okanye ezinye izinto. Xa senza utshintsho:

  • Inqubomgomo ehlaziyiweyo iya kushicilelwa kule page kunye nosuku oluhlaziyiweyo "Last updated".
  • Ngotshintsho olubalulekileyo oluchaphazela kakhulu indlela esiphatha ngayo idatha yakho yomntu, siya kwenza imizamo efanelekileyo yokukwazisa nge-imeyile.
  • Ukuqhubeka kwakho nokusebenzisa iinkonzo zeNexaEsim emva kokuba umgaqo uhlaziyiweyo uthathe indawo kuthetha ukuvuma kwakho imigangatho ehlaziyiweyo.

Sikhuthaza ukuba uhlaziye le Nqubomgomo yoBumfihlo ngamaxesha ukuze ube nolwazi malunga nendlela esikhusela ngayo ulwazi lwakho.

Ukuba unayo nayiphi na imibuzo, ukukhathazeka, okanye izicelo malunga nale Nqubomgomo yoBumfihlo okanye ukusingathwa kolwazi lwakho lomntu, nceda usinxibelelane nathi:

Inkxaso nge-imeyile
support@nexaesim.com
Ixesha lokuPhendula
Ngaphakathi kweeyure ezingama-24

Unokwanela ukufuna ukujonga kwethu Terms of Service kwaye Refund Policy ngolwazi olwengezelelekileyo malunga nendlela esisebenza ngayo.

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