Instant digital delivery — your eSIM QR code arrives in your email, not at your door.
Last updated: April 3, 2026NexaEsim provides travel eSIMs for 200+ countries. All eSIM plans are digital products delivered electronically — there is no physical SIM card, no physical shipping, and no courier involved.
After purchase, you will receive an email containing your unique eSIM QR code for instant installation.
No packages, no tracking numbers, no waiting for delivery trucks. Everything happens digitally.
No matter where you are, your eSIM is delivered to your email instantly — no geographic restrictions.
We aim to deliver your eSIM as quickly as possible after payment confirmation:
Most orders are processed automatically. Once your payment is confirmed, the eSIM QR code is generated and sent to your email within 5 minutes.
Some orders may require manual verification for security or fraud prevention purposes. In these cases, delivery may take up to 1 hour after payment confirmation.
If you have not received your eSIM email within 1 hour of payment, please contact us immediately at support@nexaesim.com. We will investigate and resolve the issue promptly.
Since your eSIM is delivered via email, it is important to ensure your inbox is ready to receive it:
If you do not see the delivery email in your inbox, check your Spam, Junk, or Promotions folders. Email filters sometimes redirect automated messages.
To prevent delivery issues, add support@nexaesim.com to your contacts or safe senders list before purchasing.
Please ensure you enter the correct email address during checkout. A typo in your email means your eSIM will be delivered to the wrong address.
Your delivery email from NexaEsim will include everything you need to get connected:
A unique QR code that you scan with your phone's camera to install the eSIM profile on your device.
Step-by-step guide for installing and activating your eSIM on iPhone, Android, and other compatible devices.
A summary of your plan including coverage country, data allowance, validity period, and order reference number.
If you did not receive your eSIM delivery email, don't worry — we can help:
Search for emails from NexaEsim in all folders including Spam, Junk, Promotions, and All Mail.
Confirm the email address you provided at checkout matches the inbox you are checking.
Email support@nexaesim.com with your order ID. We will resend the eSIM delivery email to you free of charge. If needed, we can also update the delivery email address.
Every eSIM QR code can only be scanned and installed on one device, one time. Once installed, it cannot be transferred to another device. Do not delete the eSIM profile after installation.
Do not share your QR code on social media, public forums, or with anyone else. Treat it like a password — anyone who scans it can use your eSIM plan.
We recommend installing your eSIM while you still have a Wi-Fi connection at home or your hotel. You can install it in advance and activate data only when you arrive at your destination to maximize validity.
If you have questions about delivery, have not received your eSIM, or need any other assistance, our support team is ready to help.
Send your inquiry to support@nexaesim.com
We typically respond within 24 hours.This delivery policy is part of our regulatory framework and should be read together with the Terms of Service, Privacy Policy, and Refund Policy. In case of conflict, the Terms of Service shall prevail.